Packaging is terrible. Arrived damaged. Packaging is terrible for this delicate B&W Matrix S2 diaphragm. It should have been packed in its own stiff protective internal box before putting in the shipping box. The parcel by FedEx arrived damaged and the aluminum diaphragm has a lot of BAD wrinkles along the circumference. I may have to return it again. I have received a total of 5 diaphragms all received damaged due to POOR PACKAGING. Hopeless. No matter where you ordered all shipped from the same address. Very frustrating. I am wondering if B&W knew the problem.

Smooth Fix The site had sufficient information that I could be confident the part I ordered was the right part for the air handler. Since I was ordering for a business, I was pleasantly surprised to receive a follow up call from a friendly representative to check in on my first order. The part arrived when promised and now our customer has heat again!

People matter! I'm 17 years operating a high volume full service restaurant. First time ordering with Parts Town was perfect! Customer service rep Jose Rodriguez was fast, efficient, highly competent and friendly. This kid is amazing! Handles everything he says faster than I was expecting. In an age where interpersonal communication is being shifted to digital communication and AI, without Jose Rodriguez personally on it, my oven isn't ready for the busy weekend. Thanks Jose!

Part was as described and worked great Part was as described and worked great. Price was a little cheaper than others and delivery was earlier than expected.

There were some delivery issues There were some delivery issues, but the communication was excellent and they were able to resolve it quickly. Very impressive customer service. I will definitely be ordering from them again.