The shipping service is horrendous The shipping service is horrendous. I placed my order on October 10th and just received my package today (November 5th). I was assured that they added an extra bag of pumpkin spice chocolate almonds and a gift card because of the shipping problem. Instead I got 1 opened bag of almonds, my coffee, and no gift card. Too bad their shipping and customer service isn’t great because their products are.

Very impressed. Would order again I bought three syrups: lavender, hibiscus ginger and vanilla. My coffees have never been better. They were great for cocktails and mocktails. The quality is great, you taste the flavor over the sugar/sweetness. They came super fast and I would definitely order again.

My order was apparently overlooked My order was apparently overlooked. I talked to Carl, customer service rep, via email. He readily acknowledged the mistake. He said he personally packed and shipped the order. He also gave me a $25 gift certificate for the mistake. Now that's customer service! I will definitely be a repeat customer!!!

After a little mix up After a little mix up, they refunded my money and to my surprise they still send my order. There was never a lack of communication and he was very kind and understanding. I then received the most amazing tasting Madagascar vanilla to use in my coffee and I've been in coffee heaven since. Thank you so much Nerd Bakery. You all are wonderful.

Great taste and wonderful customer… Great taste and wonderful customer service. I love that they are offering sugar free products, hoping they expand this section in future developments. Items are wrapped extremely well for shipping. Great experience and would recommend products from Nerd Bakery!