The Perfect Ramp! Extremely pleased with the quality of this ramp! It’s very well made, sturdy, and easy to use! I love that there are four height settings; the tallest one perfectly reaches the top of the mattress so my senior cat can get on the bed more easily. It will take a minute for kitty to adjust, but I’m confident he’ll like it, especially because the slats and carpet should give him something to sink his claws into and feel safe. Customer service was great as well! The ramp arrived in just a few days and was packaged well. It folds down to a small, easy size for any future storage. Finally, it was so refreshing to smell real wood when I unpacked the ramp; so glad I found this and didn’t settle for some of the sad plastic stairs that are out there.

The gate is all that I expected The gate is all that I expected. It is sturdy and was easy to assemble; although at times placing the rails were a bit challenging. Delivery was fast and cost was very reasonable. Thank you.

The instructions were vague The instructions were vague, each panel is numbered however they need to be oriented correctly and this is extremely helpful. I had to disassemble screwed together panels due to later in the assembly process realizing they were oriented incorrectly. Screws listed for one assembly were not long enough and had to use some of my own. Some cracks in supports had to be glued before assembling.

Good quality Although it took two handymen about an hour to put this together, the result was pleasing. The product is well-constructed with quality materials. Plus the door hinge allows the door to open fully to the cage, hug it and stay there. The only quibble is with the latch, which is very small (although cute and functional), which means I have to carefully pinch it to open the door.

Coziwow Provided Excellent Customer Service A representative from Coziwow contacted me by phone, which I really appreciated having a person to talk to. Once I explained the issue with the "fabric" not the cat tree structure itself, I was asked to send photos. I sent photos and quickly received a response which included a very satisfactory solution to the problem. In addition, Coziwow is going to look into optional fabric for the cat tree going forward. I have many cat rescue cat friends who really like the configuration of this particular cat tree and would love to know if another fabric option becomes available. P.S. My 3 young cats love it for playing hide & seek and for sleeping! Thank you Coziwow for being so responsive when so many vendors have forgotten the meaning of "customer service!" For my next purchase I am seriously considering the "wheel" and the wall-mounted perches for Christmas!