STAY AWAY - No product, no customer service After successfully working with this company in 2015, we returned again in 2016 for another order. This time the experience could not have been worse. Our order has been delayed multiple times -- to the point where it will now miss the event so it is worthless to us. Thing happen, we understand, but there has been NO communication from the company AT ALL despite repeated attempts on our part via phone, email and their website chat function. All we really needed was a call back to explain what was going on, but even that seems too much for iCandyWrap. It has come to the point where I have filed complaints with the credit card company and the Better Business Bureau. Don't know what more to say than DON'T USE THIS COMPANY.

DO NOT USE THIS COMPANY Extremely difficult company to work with. I placed an order, they shipped it and then recalled the shipment. No explanation. After over a dozen attempts at contacting them via email, phone and live chats where I requested they cancel the order if they could not guaranty shipment prior to the event (and I did place the order in plenty of time and paid for rush charges even though it was unnecessary) they shipped the product AFTER the event date! Since then I have tried, without success, to return the shipment. DO NOT USE THIS COMPANY. THEY ARE INCOMPETENT! If I could give them no stars I would but this site requires at least one star which means "Bad - unacceptable experience, unreasonable and rude conduct." Just about sums it all up!

I was wary because of other reviews, but I had a great experience! I was wary based on some of the reviews on here. I see great reviews and horrible reviews but nothing in the middle. I noticed icandywrap is a Google trusted store with good ratings with them so I took the chance knowing that Google would protect me if something went wrong. Needless to say, the experience I had was great. The items I ordered looked great and arrived ahead of time. I was in charge of the favors, so my wife was especially happy when she saw them. The only complaint I have is that I wish they had more wedding themes to pick from.

Icandywrap is not even worth 1 star Icandywrap is not even worth 1 star. Untrustworthy company and will fight with my credit card to not pay them.. Ordered graduation party favors. They never shipped. Icandy does not answer their phones, respond to emails, or facebook messages. I don't even think they exist.

Could be the worst online company ever used Absolute worst! Avoid at all cost. I echo what others have said, they charge exorbitant shipping fees, miss deadlines, product is sub par at best and they NEVER answer phone or returns messages. I plan on reporting to BBB. Trust me you need to pass over icandywrap, you will regret doing any business with them