
Angela Kapparis
GBGiving them a 1star b/c no option for… Giving them a 1star b/c no option for 0. Sent family in our LA a gourmet rustic Italian $200 worth basket and not only was basket received late, there was nothing gourmet or Italian about it. Bunch of rip off, scammers. I hope their business rots like their crappy baskets. How sad they benefit from lying.

Christi Schimpke
GBThis company is a joke This company is a joke. They won't help you or return your call. They took my money and never delivered a Christmas basket. RIP OFF

Heidi Mcdonald
AUThis company is a rip off This company is a rip off. They take your money and then don’t deliver anything like what you’ve ordered! It’s one thing to stipulate that sometimes you need to substitute something but it’s another altogether to substitute EVERYTHING to the point that the basket resembles something else completely and is valued at a fraction of what you paid. I demand money back now!

NA
GBThe Entire Contents of my Order was Substituted I ordered expensive champagne and red wine with specialist cheese from the UK for the LA area, costing a few hundred dollars. It was delivered within a few short hours. However instead of the original items, the basket contained sparkling, a bottle of ordinary, flavoured cheese and full of crackers. When I wrote to them, they replied, " as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion. Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published...In some rare instances, the entire contents of an order may be substituted.Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.We appreciate your understanding." They banked money from me legally, but not in good faith.

Fred
GBDelivery did not contain anything that I ordered The company did not ship what I ordered and claims that this is their priviledge under the fine print of their disclaimer. Refuses to make good. Very disappointed.