Don’t waste your time Placed an order with The Lamp Stand in September for Christmas ornaments thinking I’d get a head start on my holiday shopping, wrong! I wrote an email to customer service a month after waiting for my ornaments to arrive and was told that Christopher Radiko’s collection was taking longer to be released than once thought but I’d have my order in one to two weeks more. Once again, wrong! It’s the end of November now and I called today and was told I’d be better off asking for a refund instead of waiting. My refund is pending, of course, for 48 hours - we will see of it actually happens - I’m not believing anything I’m told by the representatives of this company.

Very poor customer service Very poor customer service. Spent $491.00. lost order don't know when it will arrive or if it shipped. After all this no discount for future purchase. Will not use again.

Deceitful uncaring company Even though I took a screen shot on this company’s website indicating free 2 day expedited delivery as long as the customer spent $75 (my purchase was well over this amount); the company wasn’t going to honor their offer and in fact, denied that there was such an offer. I called 2 more times asking to speak to a supervisor and none ever called me back. I also Followed up with an email and again no response.

Never received product, yet I was charged at time of order! I ordered two figurines earlier this year. I understood they were pre-orders. However, the ship date was delayed again and again and again. I was being told these items weren't in stock yet and that I couldn't cancel because I pre-ordered. Ridiculous. By the time months went by, the items we were "waiting" for were on multiple other websites, so I ordered from elsewhere and received the products right away. I had to dispute the case with my credit card due to the fact that I was charged but never received the product. Would never order from Lamp Stand again.

Poor customer support I visited the site about two weeks ago. Spun the prize wheel, qualified for free shipping. Filled up my cart with $40-50. Checked for a code? Nope. No code the next day. Or the next. Had an advertisement online telling me to check out. Creepy, but ok. Spun the wheel again and used a different email; maybe it was lost? Nope. 6 emails from them in just 4 days, and no code. Finally, I emailed the company. It’s been a week with no reply. They can spam me, but they can’t reply. I’m buying from Candlestomydoor instead, and Lampstand lost a customer with poor customer service.