Surprising experience in a good way I ordered a beautiful coffee maker that unfortunately arrived with a small crack on the lid. The crack didn’t hinder its functionality, but I thought it was worth bringing to the company’s attention. I contacted customer support, sent over some pictures, and braced myself for a potentially long and arduous return process. To my surprise, the complete opposite happened. Not only did the customer service team promptly acknowledge my issue, but they also shipped a brand-new coffee maker to me absolutely free of charge! They told me to keep the original item, as it was still usable. It’s so refreshing to see a company stand by their products and go the extra mile to ensure customer satisfaction. Thanks.

Steer clear of this company at all… Steer clear of this company at all costs. Despite spending over $1000, I received nothing in return. Their offer of less than a 50% discount was insulting. I had to resort to filing a claim under section 75 with the financial ombudsman to reclaim my money, a process that took nearly six months. Avoid this company like the plague!

My bad My bad. I made two orders not waiting for first to arrive to see quality. EVERYTHING I ordered was of such low quality I was taken back. Never ever would I have selected such items in a store. I ordered gifts that I would be ashamed to gift to anyone I cared about. No one I offered them to even for free wanted them. The 1 item that I was slightly happy with came damaged in the packing. I don't drive so the expenses to return them makes it not worth the effort. I emailed the company. No response.

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