I finally received my order of 2 photo… I finally received my order of 2 photo books last night and I was not really happy about the books. I called this morning and spoke to Dominik Fisher, and he was able to help me. I called before and spoke to someone else, and he told me since it was taking so long to get my order that he would take the shipping off my account. That never happened and I didn't get his name. I mentioned this to Dominik, and he said that he would refund an amount and he did follow up by email which I didn't get with the other guy. I really apricate the friendly and kindness from Dominik. I was so unhappy but after talking to Dominik, I felt better, and I will probably give Printerpix a second chance and order products from you. Thank you for listening to me. Regards, Bernice

Awful all around not worth it They claim to use real people for support but that is absoloutely untrue, they claim 1-3 days to build and process orders but after 9 days my order still hadnt shipped and when trying to figure out what was going on i was told fitst 2-9 days till shipping then after 9 days was told 5-9 days. Their customer service is the absoloute worst ive ever dealt with because they are not actually people. Save the hassle and use a more reputable honest company if you have any sort of a timeline. Edit to add i emailed with my order number and have recieved no response.

Representative Maya Watson is amazing! I’ve experienced a major delay with my order and was super frustrated. Called customer service multiple times to get any updates but was told that “it’s still processing; it’s on the way; you’re about to get the tracking number” and nothing. Luckily, last time I called customer service I was assisted by MAYA WATSON. She was super professional, polite and very helpful. She found out that my order was lost and that a new order needs to be issued. But instead of just hanging up on me, she told me that she will take care of it and she indeed resolved this problem for me. I just had to do few clicks and she took care of the rest! I really appreciate your help, Maya! I hope you get a raise 😇

Printerpix is certainly trying now So, here’s my third and likely last review of Printerpix. The first one was bad based on the horrible experience I had with my first order. The second was very good because – after many attempts – I finally got a hold of an employee, Andrew, who was able to help. It still didn’t make up for all the issues I had, but they do have some competent / well trained people who can make things right. This last review is for my second order that they gave me for free, very obviously to solicit another positive review – and they are getting what they “paid” for: I picked a very easy item to set up, a blanket with just two photos. As they wanted to make it right this time, there were some additional, unnecessary calls to confirm my order, but that proves they do care – if not about their customers than at least about better reviews. I got my order in a reasonable amount of time, not fast, but not ridiculously slow with no sensible updates as with my first order. It still looks like a photobook will have similar technical / site option related issues as I pointed out in my first review, but the blanket was easy to do. It looks very different on their website (as if the photos are printed exactly as taken even in the preview) than in real life which is not ideal but shouldn’t surprise anyone who thinks about the limited resolution woven treads offer. It came in a plastic shipping envelope which is also not ideal as you can easily cut some threads when opening it. Again, with a little thinking ahead on the customer side, this can be avoided. Overall, this offer was good, albeit not perfect, hence the four stars. Overall, I still can’t recommend Printerpix but they are certainly trying now.

Customer service is lacking unless reviewed! I have brought over a dozen products and the products themselves are beautiful. Unfortunately, I brought a 200 page photo book paid for a protective sleeve as it was a gift. It came in a cardboard envelope that was posted through the door. Due to the lack of protection the book and protective sleeve were damaged. I contacted Printerpix and in the middle of March was told they would replace the book, which I was extremely happy with. However, two weeks later I had another email; Dear Valued Customer, asking for me to again explain my issue, which I did and I have since heard nothing. So the products are lovely but the package to protect them is rubbish and customer service are shocking because even when they say they will rectify the issue they don't.