Misleading and false sales tactics Misleading and false sales tactics. Bought at the Boston Marathon expo. Salesman never went over the ridiculous process of reactivating the product by having to boil it. So dumb. He also said you put them in the freezer to cool but the product insert says do not freeze. Have submitted two requests for a refund via their online form but haven’t gotten a response. I will be submitting complaints with the expo, BAA and others.

I had a problem with a back and knee… I had a problem with a back and knee pack that my Son bought me for Christmas, emailed customer service and straight away they responded and said they would send me another one. However after 2 weeks when it didnt arrived I emailed them again and Eddie apologised and sent me a another one plus a free gift no questions asked even thought dpd sent them proof of delivery. Two days later dpd found and delivered the original one. I cannot recommend Clix Therapy products enough and their customer service is excellent.

Damaged on arrival, Replaced with another damaged product! Product arrived in solid state - when boiled it has a leak and made almighty mess in my kitchen. Reached out to customer service to ask for a refund. They ignored the request and issued a replacement. Replacement did not work either but they advised they now could not refund as it was outside 30 days from purchase (as they had delayed so long in sending replacement). Don’t waste your money on this!

Beware- very scammy company and salespeople lie Salespeople at the booth lied about these products, they do not last any longer than 15-20 minutes and take just as long to boil and reset them. They sold us a pack of hand warmers with only 3 inside instead of 4. Told us the price was $70 for two and then charged $74 plus a convenience fee and then the salesperson asked for a tip!!!! Customer service takes a long time to reply- then they have you fill out a long refund form that won’t load properly and then emails you to accuse you of ordering extra products. They then flat out denied a refund though the sales person will tell you it’s a 30 day money back guarantee. Awful and I feel ashamed I got scammed like this- save yourself and do not buy this product.

Great customer service Brilliant product we really use them & find them a great help We had a problem with heat packs we bought but we email & we were send out a whole set so great customer service I would say