Delivered as I expected Delivered as I expected. The product is of fine quality, just the same as it was when I bought products in your shops of Vienna and Paris. I will certainly come back.

Bad customer service Mixed experience. Happy with NY shop and the 3 prints I bought there but delivery and customer service from Germany has been poor. So far only 2 prints have arrived and no eta on remaining print. No apologies or explanation offered. Would like to buy more prints but don't want to reward bad customer service.

Fell in love with "Palm Springs" Fell in love with "Palm Springs" on the spot at Lumas in South Beach. Shayni - the warm, welcoming sales associate - was helpful, offering detailed explanations to all questions. A concern was shipping and managing multiple moving parts: My husband and I have homes in Florida and Washington, DC. The art, "Palm Springs," is for our Florida home, and we had a defined (and small) window of opportunity to receive it. Shayni worked closely with us, the design studio in Germany and the shipping company to meet our needs. Our beautiful, oversized artwork was well-crated, shipped from Germany and received in perfect condition at our Florida home within the required timeframe. Professional installers have completed installation, and we are very happy with our art and our customer service experience with Lumas. Thank you Shayni!

Products arrived on time and well… Products arrived on time and well packaged with really food frames - no hunting around IKEA for frames

Loved the picture but will not order… Loved the picture but will not order online in future. There was no follow up and it was very fortunate that I was at home the day it was delivered as I was given an expected delivery date for the 11th but it arrived on the 9th. I called the gallery but they couldn’t give me any information as I had ordered online. Previously I had ordered through the gallery and I had excellent customer service. Will advise not to order directly online.