Frustrating customer service Bought a key. Key was already used. Had to send screenshots of activation, Steam library and inventory. No problem. Customer service answers fast and after 3 mails my ticket was moved to the refund department. Then the trouble started. They said the key was region locked wich was nowhere to be read on the site. They mailed that I would have to wait for my money until the key worked with another client. When I pointed out that my key had been already used, so it probably wouldn't work for anyone there was no answer. After two weeks of waiting I sent another message. Now everything started from the beginning with a request for screenshots. After copypasting the previous mails and adding the already sent screenshots I requested swift service and got some quite arrogant replies where they stated my key was add-on content needing a base game. I knew for a fact this wasn't so. After -again- a reply I got another request to send the screenshots again. When I was still considering my next step I got another mail that stated my money was finally refunded. Finally. Tl:Dr> Key didn't work. Endless mails. Customer service doesn't read previous mails. Great frustration and arrogant replies. Condescending suggestions that you don't understand how it works. Don't buy here unless you have Shaolin patience and frustration is not in your dictionary.

Spam I paid "Métro: Last Light Limited PC" with paysafecard and I didn't get any code, and the support told me that they didn't get any money but the paysafecard code are now used.

Cheapest price but code was delivered… Cheapest price but code was delivered to email address after 2 days. Poor delivery.

Didn't reveive the key immediately ! I didn't receive the key immediately :/

Unreliabe I preordered the standard Edition Splinter Cell: Blacklist. On releaseday (August 22nd ) they sent me this message at 2:44 pm: we are getting prepared to send the keys now… At 4:37 pm they sent me this well-known message: …Today we received – on extreme short notice – information by our wholesale partner that the standard Edition of the game only will be available on August 22rd (?), 2013…It is especially disappointing because the “Upper Echelon” edition of the game is available. All codes for this edition were sent to our customers…. I cancelled my order and it took almost one day to get my money back with PayPal.