Placed an order. Placed an order. Changed my mind, and I was able to easily and quickly cancel and get a refund. (I sent a message and received a reply 90 mins later, not sure exactly where their support is based but this was at 1am lol.) I have since re-ordered the Hyperion on 4th January. Timescale given was 12 to 20 days. Due for delivery today (day 13). They use Yodel from customs to your house. Also, I sent another message on 6th Jan, and received a reply within 24 hours, so completely different experience to above review. I signed up as a member and used the "message" tab on their website in the accounts sections, rather than sending an email. (I think Chinese New Year holidays have started which may be having some impact, but they should have made arrangements to still reply in a timely manner in my opinion.) You can check order status in the "orders" tab too. Also, company is moving to a different website (nyxigame,com), but it is exactly the same company as current nyxigaming.com site.

Great Controller I just received my Nyxi Wizard today fast delivery no controller issues. Best part about the Wizard is that it brings me back to the GameCube days, I’ll definitely order more products from this company and refer Nyxi to all my friends and family

Great customer support and return policy I bought a NYXI Hyperion Pro directly from the store, and initially liked it. I however found out my unit had a problem with gyro calibration, and reached out to NYXI support for a refund. They were clear and responsive, and did everything they could to suggest possible fixes, offer replacement, and eventually provide a full refund. 10/10 would recommend. If you've got your eye on one of their products then go for it! Shout-outs to Sammi :)

Multiple purchases went well I've purchased from Nyxi multiple times now. Despite the fact that the items ship internationally, I've received all my items within the specified time frame for each order. I do enjoy their products. With some of the joycons, I do occasionally have to disconnect and reconnect them to fix glitchiness that sometimes occurs after waking up my system. It's not too frequent, but I should note it. I like the size and feel of their joycons as well, especially the Wizard. I haven't dealt with their customer support for anything, so I can't speak to how that goes. Overall, I feel like they offer some good Nintendo Switch accessories.

Great customer service for a small compan Customer service through email was very helpful and courteous! Though it is a small business with what seems like only a couple people handling emails, I would usually get prompt replies within a day or two. Customer service handled a full replacement on a Hyperion controller very smoothly and was very pleased with it especially of a business of this size. Other similar businesses of this size wouldn’t have had close to resolution I have gotten here. Very happy to support this business.