
Gergo4961
HUWorth the wait! Usually people share their bad experiences faster as you can see below in the other reviews - that's why I'll share my "positive" experience. It's mostly positive because I knew I'd have to wait and I didn't mind the hiccups along the way, for others this could have been a negative experience if they wanted their product delivered fast. Only order if you're okay with delays on shipping, this isn't the best place to buy birthday presents (unless you buy them months ahead). I preordered something on March 7th and I got it around May 20th. That's 2+ months of waiting, but hey, I know what I signed up for and I had no issue waiting. I got an email on the 23rd of March asking me to verify my shipping address because a shipment of the board game has arrived, they also notified me there will be a delay. They may have forgotten about me or IDK, I had to email them on the 25th of April to ask for an update, which is around when they started the shipping process. My order wasn't handed in for shipping but I had the tracking info, etc. They actually handed my order to FedEx on the 4th of May and I got it on the 19th. Personally I'd order again but only for myself knowing all of the hiccups with shipping. Just make sure you check up on them every once in a while and you'll be fine. Thanks for the Board Games!

Gilbert GAY
FRThe Game Steward is a good site… The Game Steward is a good site offering a varied choice of games, including rare ones not distributed in France. Customer service is responsive to emails sent and orders placed. No waiting! You'll just have to choose your carrier carefully and be patient... USPS in mail priority isn't necessarily bad and it's pretty well placed in terms of rates, but you must be know you won't get any updates until the package arrives in France. I recommend The Game Steward and you can order with your eyes closed 👍👍

Steven Williamson
GBORDER #TGS79025 Dealt with Skip from point of purchase until delivery. Skip was very friendly and helpful in getting my purchase completed and tried his best and succeeded in getting my item to me a day earlier than I needed it! Would definitely do business with them again.

Joseph C.
GBSecond chance at KickStarter game + bonus material Second chance at KickStarter game + bonus material, hard to find elsewhere, good price, well packaged, new/sealed, good delivery time, would buy from again / would recommend.

Janice P
GBDon’t buy unless you aren’t fussed with poor comms and delivery times **Edited again - They’ve put up a new reply saying I only received the refund. Weird how, apparently, I had received both in their initial response that they have since deleted following my response. 100% sketchy. Would not recommend this company at all. **Edited again - it looks as if their reply has disappeared since by update below?** **Edited to add response to reply below: I have not received any order from Game Steward so have not got the item as well as being refunded. This is nonsense. I’ve just checked the tracking details given by the Game Steward and it is not showing that it has been received. So again, nonsense. It is showing as “item preadvice received” which is the same update and date as those received back in January. I never received this item. Only months of being mucked about and then ignored. *** My 8 year old had some Xmas money leftover so, at the start of January, he asked to buy the Marvel United Playmat from The Game Steward. We are in the UK so knew it could take a bit of time. It was in stock but took 20 days just to dispatch. I emailed and was told that they were working on dispatching a back log of games but it would be dispatched shortly. On 25th January, I received a tracking number. The tracking number hasn’t updated from “we are expecting your item” since then. After a good few weeks keeping an eye on tracking, I emailed TGS and they didn’t respond so I emailed again. I waited for 4/5 days and still no response. My son was upset and asked me to get his money back; this is despite the Playmat being the only thing he needs to complete his MU collection. With no response from TGS, I opened a PayPal dispute. Funnily enough, I got a response pretty quickly agreeing that there looks to be a problem so FedEx will investigate and they will let me know. We’re now nearly at 2 weeks later and no contact at all, so I’ve escalated to PayPal. I get they are busy with current KS and dealing with fulfilments and dispatch and my son’s order is a drop in the ocean for them, but communication goes a long way. The wait I expected (although over 2 months for an instock item is pushing it) but, given the good reviews on the likes of BGG and Board Game Revolution, I didn’t expect poor customer service and lack of communication. I won’t be ordering from them again.