3zoom has gone from 5 STARS to 2 STARS, decline customer service over the years Original review Oct-18-2012 - 5 STARS 3zoom is a serious run company that pride itself on trust with its clients. The owner doesn't have a scam and run mentality, they want to be here serving its people long term. All the bad reviews (1-star) are incoherent and usually dealing with accounts that were scammed by the original seller which isn't 3zoom's fault. All buyers of lineage2 account must know there is an inherent risk. Also in one of the 1-star review, he's actually dumb enough to contact ncsoft regarding the account. Anyways, I'm not saying 3zoom is perfect, no one is. But one thing I know, 3zoom isn't here to scam you outright and run, that's one thing I know. Do your own research and take responsibility for your own action. Updated review March 17th, 2014 - downgraded from 5 stars to 2 stars!! After years of dealing with 3Zoom, I have to say that I have nothing but bad things to say about them now. They did not receive 1 star only because to some degree they won't rob you cold blind. But outside of that, slow delivery, education level that of a 10 year old who cannot understand that VIP Diamond/Gold status IS IMPORTANT. Their "manager" is always unavailable and if that is really the case, there are no system setup that their employees can take some responsibility as far as handling basic issues. They so far have not took my money and run, reason it's not 1-star. You almost always have to submit a Paypal Dispute in order to get your money back. Asking nicely and waiting for 5 days is TOTALLY USELESS. Paypal Dispute right away to get anything done. BUT would I deal with them again? I'm not sure. In this industry, trust is everything and it seems that trust is broken from their lack of mature system of customer response and their seemingly elusive phantom "manager" that either does not exist or the person chatting is "pretending" their manager is not around only to play games with you.

Safe,Trustfull and good people working on it so i decided to stop playing lineage 2 and i've try to sell my account on my own,atfer posting in some forum and contacting people randomly in game trought shouts the 99% of people that i meet till it was full failure and some with bad review even after i make a research of them,it happen me because it's my first time selling an account to be honest.. anyway in one of some random forum,an angel pm me and tell me to use the service of 3zoom (i knew the site already,but don't know why never did on first step and not the last) however i did it,everything with the agreements seens neat and safe for me,after some weeks, we (me and 3zoom) sold the account thanks to their site and system and i got paid the exactly quanty i ask for, and now i'm gonna use that money to buy a x-mass gift to them.. i'm actually gonna sell two more account to see if i have a luck and 3zoom finds me a buyer =) !! thx to all the group tha work in that site i can't be more pleased

Great service Great service, nice people, easy to deal with, Definitely good experience.

Fraud Company. Sold Two Lineage 2 Accounts Never Worked. Scam Stay Away Purchased 2 accounts for Lineage 2 back in June 2010. After finally coming back from overseas to play them for the first time, I tried to login for the first time and BOTH of them didn't work. I tried contacting 3ZOOM who provided information to contact NCSOFT to fix them. After contacting NCSOFT, they informed me the information is not right and said the accounts were both banned without an appeal. 3ZOOM on the other hand refuses to refund or even exchange for new accounts. I never got to play any of these accounts and now I am out $750. I guess I should have known as 3ZOOM is a chinese based company who appears to being selling stolen accounts. I plan to post this on as many websites I can and will remove this as soon as these compensate for the loss. In the meantime, I would strongly advise that you don't buy from this company. The above person (Ruby) is clearly working for this company because there is no way this company is legit. The company is clearly based in China and my belief is they are selling botted and/or stolen accounts. However, I am willing to remove all my complaints if 3ZOOM resolves my issues. They can reach me at my new e-mail address [email protected]

BEWARE THEY WILL SAY THEY ARE SELLING YOUR ACCOUNT AND LOG IN TO CHG YOUR INFO AND CHG INORMATION. I TRACKED THE IP BACK TO THEY DOMAIN HOST! THEY DENIED IT OF COURSE, BUT I HAVE THE PROOF.