Bad customer experience My order was delayed due to being back ordered, but I didn't find that out until after not getting it for 3+ weeks and having to figure out how to hunt down their customer service contact info. The "solution" was basically to refund and let me know when I could order again, with no guarantee of when that would be or even if that product will even be offered again. Massively disappointed that I fell for this marketing scam.

Very late delivery and poor communication I bought this as a birthday gift. I ordered it 1 week before the birthday and it arrived almost 2 weeks after their birthday with no communication in between. I was very disappointed.

Customer service helpful Customer service was helpful and quick to respond. Shipping (to Germany) was quick for me, order arrived only days later. Have not checked out the challenges yet but happy with the overall process.

Bad business model- scam Ordered a couples book and then the relationship ended. Shipping took a long time. When I went to return it, which is a reasonable consideration for a business, I tried emailing more than 2 times and didn’t hear back for over a week. To find returns on the website you have to go to “help” and then it charges an astronomical amount for return shipping which I think is a rip off. Especially if you say you’re a company supporting relationships. Felt like I had no choice but to exchange for the “solo” book; thanks for making me feel like crap more than I already do and scamming me into downgrading “adventure challenge” books just to save money. Would never recommend any of the products just based on my experience with it.

No response from customer support, then shipped the order despite me asking to cancel I placed an order on Friday April 12, and almost immediately realized that it autofilled my business credit card rather than my personal. Within minutes (and during business hours), I requested to cancel my order through the chat on their website. Over an hour later, no response. Over the next several hours I sent 2 emails, an instagram message and a Facebook message and now, 4 days later, have not heard a single thing back. They just shipped my order despite my request to cancel. Why even have a customer support email or a chat if you don’t monitor it and respond? All I need is for this order to be refunded and charged to a different card, I didn’t realize that was so much to ask