poor customer service I work for one of the top 10 best 100 companies to work for in the UK and this companies customer service is shocking. very unhelpful and did not have the slightest clue what was happening with the issues the website was having. Very happy to let you deposit funds and take your money but not pay the correct amounts for your winnings. this company needs a big improvement. lines and live chat waiting times shocking.

Got robbed right in front of my eyes!!! I made a bet which was successfully confirmed, had good internet connection - the works. Luckily for me the bet came in and I should have won £750. Once the result came in the system had a glinch removed my higher bet and only paid out £51 to my horror I called immediately and the customer service is disgusting!!! The woman is rude, unhelpful and useless at her role. I spoke with the manager and he claims there is nothing that can be done - not even out of courtesy! I am appauled!

Terrible company 12500 winnings which they paid ……….eventually , wanted pay slips , drivers license, dogs name the list went on but eventually got paid , this casino also has the ability to void ur bet after a winning number has come in , 100 on 6 black all of a sudden it says bets not confirmed , phoned them up and they said no no the last bet u had was bla bla bla , avoid like the plague , bet365 payout the same day so does Betfair.

Scam! Won over £3000 went to withdraw only to be sent an email a couple of days later saying basically that they won't pay me out as I had accepted a bonus and was using a low risk strategy! Spoke to customer service and their attitude was a disgrace, AVOID THIS SITE!

TERRIBLE CUSTOMER SERVICE THEY CHEAT ME OUT OF £10 Terrible customer service, lady was extremely unhelpful. I played Blackjack and they cheated me out of £10! Then refused to refund the money. its obviously a system error so please stay away, this is obviously a scam as many other people seem to have the same problem with them not paying the right amount of money!