Writing is an opportunity for personal growth, express my thoughts, ideas, and overcome my fears. My name is Glenda Bridges and I was excited to share my experience in working with Brandon Ross as my editor. He has been very professional, focused, attentive and was able to provide me constructive feedback and able to convince me that I could never go wrong with a well-thought- out and well executed plan. I have been very satisfied while working with him and he seems to always make me feel confident. I eventually learned that I was able to bypass any writing blocks that I once had and saw that all it took was a little creativity.

Brandon Ross Brandon Ross has always provided outstanding customer support! He is an invaluable asset to Excel Book Writing!

DO NOT USE EXCEL DO NOT USE EXCEL! These people are useless. They mis-formatted the interior of my book in an egregious way such that the two-page spread illustrations were misaligned! Then they wanted to charge me a lot of money for them to fix their own mistake. They also suck at communicating, and most weeks they don't work on your project. They don't even open the file. Most of the 5-star reviews you see were coerced out their clients when their projects were going well, so keep that in mind when making a decision about where to put your money. *Addendum to original review* In Excel's response to me, they said "Upon reviewing your project, we found that all approvals were given for the formatting and layout, including the placement of two-page spread illustrations. However, we understand that sometimes preferences may change after publication..." My preferences never changed. Excel never showed me what that interior would look like in a printed version of the book. Turns out, the interior they created for me misaligned the two-page spreads. I thought I could trust Excel to do their job of formatting the interior of the book (after all, that is why I contracted them in the first place), but I was wrong. Whoops. Then they asked me for $300 to fix their own mistake.

The truth is not in this company The truth is not in this company. This company does not stand by its word and does not honor its agreements. I made it clear from the very beginning how dissatisfied I was. The poor responses were acknowledged and followed with empty promises ("I will personally see to it....") After a year of problems (passed around to different project managers, different writing teams, poor writing quality, poor communication, etc.) and giving them multiple "second chances to make it right," I requested the refund guaranteed in their contract last fall. The company representatives would go silent and after a couple of months of pestering on my part, they would schedule a call to discuss the logistics of a "settlement" document. Then, the call would be canceled. The last call I received, during which I was assured that the matter would be resolved right after the first of the year, was in December. It of course was not. I could go on, and I am not the type to flame anyone, but after about two years, my patience is at an end. (If you look at the other unsatisfied reviews, this appears to be a pattern.) Their money back guarantee appears to be a sales ploy that they have no intent to honor, short of a lawsuit forcing them to do.

Top notch experience Chase Parker is an exceptional person. He stayed with me throughout the process, persistent and determined that I succeed. Even when I wanna give up. His service is top notch, professional and gentle spirit. He dedicates himself, offers selfless service and support to make sure my book succeeds. Thanks chase for all the hard work.