I am experiencing such a bad experience… I am experiencing such a bad experience at AO 2023. I bought tickets for women’s and men’s semi finals and finals. I requested and paid for category 2 tickets but I got issued with category 3 tickets. I enquired about this when the tickets got issued but no resolution was made. I paid more than $1000 AUD per ticket and literally others have paid ~ $200 AUD for the seats. * update: I know that the price is determined by market. I actually do not mind paying more to get the seats I want. If our family knew we would be right at the back, we would not have flew all the way here. I have evidences that the seats I received are category 3 seats. I emailed Mike with all the evidences but he refuses to respond.

Unhelpful and no refunds Purchased tickets for the Australian Open. Both myself and my partner caught Covid and were unable to use the tickets due to isolation. Australian Open has a clear COVID policy that if you’re unable to attend due to isolation, you receive a full refund. - We contacted Australian open and ticketmaster - stated they would be able to process the refund but only to the initial buyer (tennis tours) as we had received a forwarded ticket - Subsequently contacted tennis tours via phone - they denied having any direct involvement in the sales of Australian Open tickets (despite advertising on their website and us having purchased from them). They stated they do not directly purchase the tickets and so would be unable to apply for the refund. All in all a very disappointing experience, not to mention the $50 USD transaction fee on purchase. Would avoid this broker.

No refund for US Open 2020 My experience of CTT is quite different to other reviewers. Like may other customers who bought tickets to the 2020 US Open, I chose to have the costs of the ticket I had purchased refunded. This arrangement was settled in June last year, and I'm still waiting for my refund. Edited after response from CTT: This is incorrect. I repeatedly emailed CTT indicating that I was ONLY interested in a refund as international travel was no longer possible for the foreseeable future. They stopped answering my emails earlier this year, and I needed to get my money back through my bank’s MasterCard disputes process. Further edited after further response from CTT: No, it’s not complicated, Mike. I was given the option of a refund by CTT in June last year. I took this option. No refund was forthcoming. I’m not interested in doing further business with your company. IT’S NOT COMPLICATED.

Roma Open 2020 (COVID) Last year was a very challenging year for all of us, we made projects that we were unable to accomplish, we organized holidays that we were unable to do and we bought tickets for tennis matches that we were unable to attend. So we learned a lot, we had great lessons from where to trust at the time of purchase, and without a doubt we made the best choice Championship Tennis Tours did everything they could to ensure the loyalty of their customers, I confess that with the delay on the part of the organization Roma Open tournament took me to frustration, but Chris and team knew how to solve everything in the best possible way! Honestly Championship Tennis Tours guaranteed a customer, because it is in times of difficulties that we have to know who to count on! My thanks, and may 2021 be wonderful for all of us! Best Regards Giselle

Avoid this company! I ordered a ticket for US open 2020. On ordering all communication was quick and responses efficient. However when the event was cancelled, I chose to have my ticket rolled over to 2021. As the COVID situation developed I changed my mind and requested a refund. I began asking for a refund in June 2021, all emails were ignored, and when I tried phoning several times, I could not get through. I finally got a response August 29th asking me to transfer my ticket to Chris Bumford, which I have done. I’ve not had any response yet, my ticket is for tomorrow……..