VERY poor customer service The stone if fine; customer service is a whole nother story. Ordered a replacement stone 11/26/21. Credit card immediately but stone not shipped until 12/29/21. Emailed Carbon 12/10 inquiring about status of order; did not receive reply (promising "Your order will be shipping this week)" until 12/16, but order tracker on website did not show shipping ticket even being generated until 12/29. Even making allowance for the Christmas rush and holiday closures, 40 days between billing and order fulfillment, with no updates or communication of possible delays, is simply not acceptable.

I truly love my Carbon Pizza Oven I truly love my Carbon Pizza Oven! About to make my second batch of pizzas today! Still perfecting my launch (need to practice) but the oven is everything I've dreamed about. It's very well made and super easy to set-up, ignite and use. It's simple, gorgeous and cooks perfectly! Thank you for developing a perfect home pizza oven, it's a great investment for everyone that loves pizza!

Pro quality! The quality and functionality of the oven is great! I had one of the original Ooni ovens and this is a whole different experience! Still experimenting with level of heat and placement, but pizzas have been already turning out pretty great.

We had issues with the bottom burner We had issues with the bottom burner. Had amazing support trying to trouble shoot what was wrong. I think our problem was more of an operator error because it started working.

A wonderful oven for Neapolitan pizza I’m. Big fan of this oven. It has so much going for it. It’s large 15 inch cooking area allows flexibility. The bottom heated floor makes the front floor by the opening nice and hot. Allowing A much more balanced bake. Accessories are all well thought out and oh high quality. Looking forward to the new stand that was just released