Change in getting tickets/ customer service As a frequent Goldstar user, I would purchase tickets and get them when I purchased. This last time and the time before I did not get them until the date of the event. That is unsettling, especially when you are the purchaser for a group. Also, as a wheelchair user, I was able to email customer service and Goldstar worked with the venue to change my tickets to ensure accessibility and communicated with me via email. I never heard back from customer service so I contacted the venue directly. I hope this decrease in service is not due to the new naming of Goldstar. My previous ratings have been a 5.

Fat Ham Alliance Theater I have used Goldstar many times over the years. This is the first time I had a bad experience with what must have been a clitch in communication between Goldstar and Atlanta's Alliance Theater. When I arrived (30 minutes before performance), I gave the box office my confirmation number. I was told Alliance had no records of any Goldstar tickets for the evening performance. I had 4 tickets. There were two other patrons who were told the same thing. As a result, I had to wait until the box office confirmed that it had no shows or other tickets that were not being used before I was given the four tickets I purchased through Goldstar. In that this show was open seating, I was very concerned about finding four seats together. Fortunately, I was able to find four adjoining seats. I don't know the mechanics of the communication between Goldstar and the venues of events tickets to which are sold on Goldstar; but obviously it did not work in this instance.

I’ve used Goldstar many times and have… I’ve used Goldstar many times and have had 100% a great experience in San Francisco. The ability to see and support local theatre and music at an affordable price is great. Last night our seats were 3rd row center for a play. Thank you, Goldstar .

My fav, Gold Star What makes all of my Gold Star experiences great is that from the beginning of viewing open seats to final purchase is that the process is very computer friendly. And the one time I had an issue, it was handled well at the box office. I use Gold Star often and have experienced great seating arrangements too.

Bought tickets at a reduced price and… Bought tickets at a reduced price and did not have any issues . I have used Goldstar before and even when the show was cancelled, they promptly advised me and could use the tickets for another show. I will definitely buy tickets from Goldstar again.