Not the Best Comeback... Was so happy that FAO made a comeback and I know it was Christmas and being a zoo was exactly what I expected, BUT what I did not expect was inexperienced staff who could not put tissue paper around items in their beautiful shopping bag! After all, the bag is branding, yet the help behind the counter seemed inexperienced and/or plain stupid. This is just simple boutique service and the line was not even that long! ALSO I found the layout to be non shopper friendly-The worst! Was very surprised to have felt this way having been a regular shopper since childhood and now as an adult to buy gifts. Lastly, no doormen in uniform?? Very disappointing!

Overcharged and ripped off. Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

I ordered a suprise order of over $600… I ordered a suprise order of over $600 to be shipped to someone with $140 overnight fedex shipping. 2 days later they shipped a box of crayons in the order but not the other 12 larger items. To this day, its been 4 days of me emailing their sole contact method which is an email address and nobody responds. When you call the store, they direct you to that same email. So unless you are in NY, do NOT order online from them because they will ghost you completely.

Waste of money I bought F.A.O Schwarz 753-Piece Build-A-Coaster Playset-753 piece set for my 9 year boy grandson . The instruction manual is very difficult to follow even for an adult. The construction is fragile and is NOT WORKING as suggested. It was a TOTAL WASTE OF MONEY.

Great service, received in a week and well packed. Ordered two Stevie Nicks Barbie dolls when no one else had them at retail. The retail price is $55, they had them at $60 with free shipping, so fair pricing imho. I was a little concerned by all of the negative reviews of FAO Schwarz. However, Iordered on a Friday, they loaded tracking numbers by Monday, and I got confirmation that the packages were picked up and headed to me by day 4. Got them on my porch 6 business days after ordering. They were in their Mattel shipping boxes, also packed inside outer boxes with packing pillows. They are in perfect shape! No complaints here. PS they are now out of these sold-out-everywhere dolls, but glad I got mine.