Dylan Roodt
GBI like these art pieces, But. I like these art pieces, but the shipping service is rubbish. I paid double the price of the piece to be shipped to South Africa, but the customs paperwork was incorrect and I received more import charges from FEDEX to have the piece released for delivery. No mention of more charges when they charge a shipping fee. I forwarded the customs notes to them and they responded as if it wasn't their problem.
Anna
GBOrdered mine in May - it's still not here Ordered mine in May. Still not here. The customer service is non-responsive. Very disappointed.
Eileen Fowler
GBBuyer Beware!! I was not warned before placing the order that the items would be sent from Italy and a Customs Charge would be levied. I have had to pay £54.95. I was informed by Parcel Force that I could refuse the parcel which would then be sent back. Atellani told me they would not make a refund of £231.00 which I paid. ‘Buyer Beware’ the costumer protection we have in U K does not apply when dealing with foreign companies. I successfully returned an item to Stella Mc Cartney, Italy. All credit to them. A reputable company.
Bonnie Brow&Lash Artistry
GBAbsolutely shocking costumer service Absolutely shocking costumer service. Paid nearly £300 for a gift for my partner to then receive a bill from fedEx for £50 shopping fees. I was not aware of this before hand or i wouldn’t of placed the order. Legally you must be noticed of shipping fees upon checkout which I was not. Contacted the company to be told the small print states you may or may not be charged shipping, with no mention of the extreme amount in which it is. Absolutely appalling.
Laura
CAWonderful art piece Wonderful art piece made by one of my favorite artists: Ivan Black. Shipping was fast and it came from Italy, where they are made. I am experiencing endless hours of joy and calmness just by interacting with it.