Edited my shipping address via text… Edited my shipping address via text message in less than 10 minutes. Sent out my order the day after I placed it and included free gifts. Prompt, kind and quality service.

I don't have the words to explain what… I don't have the words to explain what a true joy it has been in dealing with Carmon today, I honestly thought that I was stuck AGAIN with a company treating me as a number and a $ sign, I can't explain how informative and concerned, and just the most beautiful human being, and even went beyond herself to help me ,I did and I will for ever be grateful to Mis Carmon and definitely be a long time purchaser, THANK YOU, THANK YOU THANK YOU!!!!!!!!!!!!! 5 stars is not even enough, I'd start at a million!!!!!

Spectacular Customer Service! First time ever after a few years of ordering from this seller I had an issue with a defective product from this site in a box of otherwise perfectly fine toys. My experience reporting the issue was incredibly easy over text, and was resolved within an hour. They confirmed the product issue was likely an issue on the manufacturers end, did a spectacular job making me feel heard, and offered me the choice between store credit or a replacement- and I was even given an additional bit of store credit for the hassle. Probably my best experience with any customer service team :)

Carmen Rocks! Great customer service! Forever customer made! I am a new customer and let me just say the customer service is GREAT! I ordered and amazing product that I love. Did my research and Eden was the only company to carry it. So I went for it, and I am not disappointed. Unfortunately, one of the products arrived damaged, no biggie it happens. I was able to get a replacement (that works wonderfully) very easily! Eden has made a repeat customer out of me! I am very satisfied with my products and the customer service I received from Carmen. She rocks! And let me add the shipping timing is pretty good! I received my package very quickly along with the replacement.

Carmen made my day when I texted about… Carmen made my day when I texted about warranty, I was given store credit to use for the full cost. Great customer service