Need a response to my e-mail about missing item in order The item that came is wonderful. I like it very much and it came quickly. I e-mailed day before yesterday about the missing item and have heard nothing. Fortunately I have a customer service number and will follow up that way. It's just a point of aggravation in my already busy schedule. I expect they will make it right eventually, if I can get hold of them. If you use them and there is something wrong, just remember they they don't answer e-mail.

Safe gadget receival Today 4th January I safely received the on 12.12.2015 ordered bio-laser. I was trying to get it until Xmas, however glad to receive it at all. Cos' this was the first time I ordered goods from US to EU. I just wondered why the shipment made the Round the Globe journey, if the flight US - EU lasts about 9 hours ? The longest period of waiting was in Thaiwan, so the shipment made Pacific journey instead of Atlantic journey. Nevertheless glad to have the healing gadget with wich I made first and successful treatment of my precios wife's knee today !!! Yupi-ya-hey Jaro

Never heard back about product questions I had no trouble with the purchase of the laser; however I had some technical questions about the laser which never received a response or acknowledgment.

SL-5O Evolution I received the SL-50 Evolution products in a timely manner and in good working condition. The massage function is extremely relaxing and the laser itself easy to use as well as the very simply outlined instruction manual. I have bought several other products from Brightherapy that are also very effective and the customer service is exceptional. The only critical feedback I have would be in regards to the eye goggles, having an adjustable bridge between the two eye pieces would be useful to ensure that they suit the individual as each person has a different width between their eyes and the goggles are a little too small on mine but still usuable. Otherwise, great products and happy with their quality.

WOW! What a great device and superb customer support. They are the best. I am really satisfied with the company and device.