T-mobile TV NL freezes despite internet speed test saying my internet is fast Another hour spent this evening with the TV repeating the same scene until I turn it off. My experience has gone from bad to worse. I pay for 1000mbps and I get up/download speeds of 7-15mbps. That's not all T-mobile's fault: the person I bought my apartment from decided not to mention the thick walls that I could have circumvented by opting for Ziggo and co-axial cable. More $ and wifi relays later, and I was getting 30mbps up and down. That's thirty times less than I should be, but bearable. Now, since May 2023, the speed has dropped by half again or more. I have to put up with it for another 6 months, then I'm changing.

Great Customer Service, Watch the Fine Print I recently switched to T-Mobile from Verizon. I was very happy with the information I was provided and how helpful the customer service representative I worked with was. I got a great deal and had an easy transition. There were a couple of things that I had to figure out on my own that their tech support was not able to figure out, but they did try and they were mostly pleasant along the way. I did not give them 5 stars because they advertise that you will receive a Visa or Mastercard gift card when you port over a new phone. This makes it sound like you can use the card anywhere. The truth is you get a store credit that can only be used at T-Mobile - which doesn't do you a lot of good if you were going to use it to pay off your device with the other carrier. To me, that's deceptive and I didn't appreciate it, which is why they only got 4 stars.

Extremely bad customer service! Extremely bad customer service! Ordered internet through T-Mobile, but they did not coordinate anything. I had to make sure to be connected myself (it has been more than 5 months and still not connected). T-Mobile customer service has been very unhelpful, not taking any responsibility. I wish we had the option to get Ziggo, as soon as that will be available, we will switch.

Great customer service experience Got very friendly and speedy replies from customer service via Facebook. They looked into the issue I was having and solved it for me within a day. Very happy with the experience and would definitely recommend T-mobile!

No internet for 2 weeks I'm a new T-Mobile customer. 13 days ago my Internet suddenly stopped working. I was scheduled a service engineer to check it at my house although the issue clearly wasn't from my side. This took 9 days! Two weeks later I still don't have Internet and no estimate when it's going to be fixed. I've been an Internet subscriber for 20 years and this has never happened to me. Stay away from this company!