More than two months down time More than two months down time. Cannot update ticket because they block updates. Only responses are AI. Last response 12/31/2023. Today I find that the server that hosts my service is actually up enough to host web-mail login pages and a default page related to "Control Panel" and suggesting to contact the webmaster at the server (lax2z017). This is an aggregious violation of their SLA. When I login to my Virmach account, I can click the open cpanel link, and it times out with a message to contact support, but if I do make multiple support tickets they close ALL of them (based on past experience, and I can prove this via my account message history). They say they provide refunds for down time, but I have no idea how to do this because it seems to be via the ticket system and numerous attempts at using the system seem to make it VERY difficult or impossible to actually learn how to contact a human. Now I also just found out that someone else has control of where the NS records for my domain point! The name server DNS records have been changed to cloudflare servers, and because I do not have access to the control panel, I cannot access DNS settings, and they now point to some gambling web site. ICANN shows I still own the domain because it still lists the date I bought the domain, but with NS settings wrong I cannot use it.

It was good, but no longer now I started using VirMach since 2017, I got a very cheap server and used it for my blog. It was good at that time, and I even got some credits back due to a network incident. My server was upgraded to KVM for free and the renew price remained the same. However, things started to change in 2022, VirMach started to expand their services to Japan location, and the price was very cheap. That was too cheap, like almost impossible. Too many people bought their services, but they couldn't delivery as promised. Then there were many people complaining, flooding tickets into their system. Now they are still running, servers are usable, but almost no support. Requests for IPv6 were left unprocessed for more than a year. People should avoid buying their services now.

Possible scam! I bought a cheap service from them and paid the money. The service status is "pending" for days. I sent them tickets, but it seems that no one is there to answer. I suspect that this is a scam and there's no service, no staff on the other side.

Stay away from Virmach Sh¡t! Stay away from Virmach company. Due to their incompetence, my VPS account was not operational for 20 days. I incurred losses of around 300 euros daily, and they cost me a total of 6-7 thousand euros. After that, I visited their mothers every night. After putting their mothers to sleep, I chatted with their wives until morning. If you are smarter than a bug, you will stay away from choosing this sh¡tty company.

unstable service If you want to order any services, please make your choice carefully. THIS WILL BE an irreversible operation. SLA is not suitable for this Company. Your ticket may fall on the deaf ears.