Cancellation is a nightmare Cancellation is a nightmare! Charge for PCTuneUp Pro is $21.97 PER MONTH. They promise .99 per month if you ask to cancel. They have numerous company names and many phone numbers. They state they can only cancel by phone request; cancellation emails were promised but not sent until three phone calls. From their email: OUR 24 HOUR BILLING SUPPORT IS AVAILABLE 7 DAYS A WEEK TOLL FREE AT: 1-866-887-1121 (NO HASSLE REFUNDS or SUBSCRIPTIONS CANCELLATIONS) SafeCare Software is the maker of PCTuneUp PRO, Driver Update, and Privacy Guard PLUS. If you have questions regarding a bill we urge you to call our 24/7 support line listed above. We offer no-hassle refunds and subscription cancellations. We use industry-standard encryption to protect the confidentiality of your personal information. Sold and fulfilled by FastSpring an authorized reseller. BUYER BEWARE............

False billing! I 'discovered' I was being billed for PC TuneUp Pro. It was suggested I purchased it via PayPal. I have never purchased ANY PC software, in my life. I only use 'Free ware'. I was immediately refunded the last £18.99 BUT NOT THE PREVIOUS! I only received this last notification from PayPal, nothing previously. I am pursuing the matter with payPal AND with FastSpring Ltd! Aged 83 BUT I do not make mistakes over purchases.

Pricing not clearly stated I bought PC cleaning software from this company. Price was $19.99 I presumed this was for a year - but later noticed that it was only for a month. After checking found that my credit card would be debited monthly - this wasn't made clear at time of the initial purchase. I contacted the vendor about cancelling the software and received an automated reply asking me would I like to keep the software for 99cents a month - of course I agreed to this, however I received no further information about the reduced price - also didn't show up in my "Account' info. I cancelled again and cancellation was accepted straight away - this I am grateful for, money was also returned without any problems. Buyer beware.

I mistakenly committed to a monthly payment I bought this software thinking it was a one-off payment and didn't realise that it was in fact a monthly payment. I am usually cautious about such things but still got caught out. The actual software does the job but not in the way I expected.