We converted to TopsOne and signed up… We converted to TopsOne and signed up for the advanced Portal. Now that we're through that process its been very very difficult to get follow up responses to our questions and support for open issues. We signed up for the advanced portal and identified many issues which is preventing us from rolling it out to our clients. We've had conversations with Tops and ComWeb however progress is very slow and we still cant roll this out to our clients because its not working properly. We've sent many follow up emails with no response. I'm very disappointed and starting to look at alternatives in fear that this is the beginning of something we're not aware of. I welcome someone to contact me with solutions and actions not just talk.

We have found that the TOPS Software is… We have found that the TOPS Software is making it easier for us to maintain a low deliquency rate on our accounts receivables. We also like the CCR Violation process and how it can be tailored to meet the needs of our HOA. The only drawback is that we would like to be able to run CCR Reports that generate charts and graphs. Currently TOPS One does not have this feature. The support staff has been outstanding in answering our questions and resolving tickets.

Some Good, Some Bad We have a really good relationship with our training rep, but when we ask questions beyond her expertise, we wait longer than expected for a reply. When tech does reach out they are very helpful. The software itself is not our favorite. We upgraded from their 20 year old version and so we thought we'd transition task free and that simply isn't the case. Some of our data didn't transfer, some transferred incorrectly, some of the applications require more key strokes than the older version. The one thing that has been helpful is searching for info on the system, but the reality is, we don't have to utilize that function often. All in all, I think we'd have been better off starting fresh and not transferring since it hasn't saved us time and caused much stress.

I have been using TOPS for several… I have been using TOPS for several years and I feel that lately when they do upgrades; they have more issues than before. I do like the level of customer service for work tickets. I just hope they can address these small issues quickly.

Our TOP's Experience Our Association Management company is a newer community association management firm. We needed a tried and tested software easy to use and end user friendly; we decided on TOP's One. We had our initial training for an hour a week which went on for several months with a TOP's One trainer. When coming to an obstacle it is easy to use their support by typing in a specific question which directs you to various video's or articles written by TOP's employees. You can also access their knowledge center which helps provide information you can review to help you learn how to use TOP's One. Our clients are very positive and supportive of TOP's overall. 5 star!