I purchased 2 yubikey devices in May I purchased 2 yubikey devices in May, paid for express delivery, and still waiting for the devices to arrive at mine. I have tried to contact them via tweeter and emails but no headway so far

U2F Keys from Yubico I think having this type of security (U2F Key) and replacing other methods is just excellent. Combined with a password manager like Dashlane for example is just top notch and definitely safe from attacks. It's an open authentication standard that enables internet users to securely access any number of online services with one single security key instantly and with no drivers or client software needed. They come in many sizes fit to the users needs, obviously make sure to have a few spare.

Their product didn't work Their product didn't work. Customer service offered a partial refund (excluding shipping costs). That's unheard of. When a product is returned, all payments are refunded and some will even send the client a free shipping label. When a product is faulty, that's goes without saying.

Silence. Ordered on October 13th, received a tracking code from UPS and since several weeks no news! I will update this notice if I ever receive my order.

Non Existent Customer Service - Also Just Plain Rude Shockingly bad, full-friction customer journey. Customer Service is non-existent for all practical purposes including initial purchase. I wanted to spend 15 minutes buying these security keys - I'm at the end of day 2 now and still haven't made the freaking purchase due to non-existent help from Yubico and their so-called resellers in the UK. The resellers don't actually sell anything, they refer you on to someone else. If you want to get a freaking headache then please go ahead and start your journey with these unhelpful, rude, time-wasting, arrogant people.