Power in Knowledge and great Customer Service Chrissie Quinones Has been extremely empathetic to my plight of meeting every criteria of carney complex, every symptom which has ended up resulting in a surgical oncology appointment with teams of oncologists, surgeons and specialists to help manage this disease. I invite Nebula to partake in this research and though I’m saddened I am also at peace finally knowing what a 35 year long illness actually is. I pray they can help me faster then getting my genome sequence back from UT Knoxville.

The problem that I have is that since…after New Year The problem that I have is that since after New Year I can’t reach customer service. This is the reason for this rating. I’ve reopened ticket with Michelle and I’ve also submitted new forms on the platform several times, I’m quite frustrated that I’m not able to connect

Terrible customer service. Bad customer service. I've been very patient and waiting for some positive news for the last 18 month. The first sample dna failed, i've got the replacement kit. The second attemp was also unsuccessful. Well now its over 8 month, and i still can not get the results for the third dna sample that i sent. Customer Support always replies with the same information. I had some luck as nebula made an excpetion for me and returned my money after about of week and several attempts

I sent my test in and it was being… I sent my test in and it was being processed for 5 months. After reaching out a few times they said it had failed and they had experienced a technical glitch and that it falsely represented the ‘processing’ stage. I asked for a refund because they didn’t get back to me initially and because the glitch on there delayed the process. They said no and haven’t replied to my numerous emails following up. Any recommendations on what I should do?

Trustworthy and accurate This dna test gives more information than other companies tested, and give more in fepth information,which is included in the proce. No hidden fees! They are pretty accurate as to the results but are missing a few things id like to know,but so far none of the companies offer it for free with your test results. They are fast,efficient,and responsive!