Terrible customer support Terrible customer support. I managed to transfer around 5000 points to my Freeward account in about a week. Then tried transferring 2500 points and waited 6 days. In that 6 days I did a load of tasks and offers and accumulated another 6800points. Now hideout tv have suspended my account as they believe I’m using a fake email address.

Poor experience I’ve been using the platform for 3months and never had a issue with earning points until the past week. I’ve contacted customer services and had been told to check back in a day or 2 and ads should reappear. Still nothing. On the Facebook page it seems that everyone who lives in the UK are experiencing the same problem and receiving poor customer service and communications from Hideout.tv. Points earned by completing offers take a while to appear in your balance too. When withdrawing the points over a certain amount they need to be approved but this doesn’t happen within the 24hr time limit as displayed on the website at the time of conversion

Thanks to the support team it did take… Thanks to the support team it did take a time to get the issue fixed. But i feel the response for the issue was helpful and fluid communications till the issue got fixed

Responsive customer service Responsive customer service. My ip address was blocked erroneously by the system but was promptly restored by its support. Honesty is the best policy! Just observe all the do's and don'ts of the site and you'll never go wrong. Highly recommended!

Issue Resolved I contacted Support @ Hideout TV to notify them that no videos were showing. I received an email response that same day informing me that the problem was corrected, but if I had any addition issues to respond to their email. Quick & efficient support system deserving a 5* review.