Worst Customer Service Team The actual Creatopy product is good. My team and I like it a lot. That's why I gave 2 stars instead of no stars. The product alone is worthy of a 4 out of 5. It's not without it's flaws, but overall it's very good. But where it suffers is the customer service experience. The only option they offer you is the "live chat" text bubble, which is hardly live. It takes long periods of time, hours, even days at some points of the week to hear back from anyone. The people on the chat aren't actual techs, so they can't help, they just divert all your questions to the tech team and act as some kind of ineffective middleman. Meanwhile, there's no way to contact the tech's directly. I did battle with them for three days over the chat window, which on the phone would have been a 5-10 minute call. In the end, I lost, all my work was deleted in their weird Pyramid Scheme setup. I know bad customer service, trust me, I had Comcast for 9 years. But at least there I could eventually get someone on the phone to yell at.

Misleading pricing - scammers Misleading price list. There is no way to see this until signing up. They falsely encourage people to get tangled in their product before hitting them with higher fees than anticipated. Cost is over $30 a month when it says $12 a month on website. SCAM

Trick you into an update to use your… Trick you into an update to use your old moving animations. However, they don't tell you which update you need. I choose Starter and later on I notice that I need a more expensive one. A monthly subscription of $32 is crazy for these features. The software is decent but pricing is ridiculous. Of course a year subscription is cheaper but you don't want a year subscription if you just start out.

Great tool "I use Bannersnack to create animated ads. They have templates and great fonts. It made my work so much easier ! "

Good product, just needs some updated documentation. Good documentation would have saved us a lot of time and hassle, otherwise a good product.