The fact that they will charge you to… The fact that they will charge you to even have the option to contact customer service is mind boggling to me. All I wanted to do was reach out and ask them if they have any old code on my theme and remove it if that was the case. I am not going to PAY to have to ask them to remove the code. Absolutely insane strategy.

AFTER 4 YEARS EVERYTHING LOST BECAUSE THEY DISABLED OUR ACCOUNT As an experience e-com founder with almost a 1M in sales. I can say Don't use this app! The last 4 years we have worked hard to creating a long list of subscribers, optimizing our flows and collection data. But out of the blue Klaviyo disabled our account without sending us any message. When we asked why they close our account they told us that one of our campaigns had a high bounce rate. When we asked to open our account and we will reduce the bounce rate. They told us it is closed permanantly. Now all our flows, data and subscriber lists are gone. Please note that if you use this app they will disable your account fast even if you are a loyal customer for 4 years. DON'T USE THIS APP. Mailchimp or Omnisend are must better service!

Shady business practice and terrible customer service The worst customer service I have ever experienced. The are quite literally holding money to ransom and their customer services team are robots which simply quote their nonsensical policies. Shady business practice, stay well clear. I paid an invoice in advance for 1 month of email flows ($100 which is criminal itself) and they did not activate my account. They are now claiming that they will hold onto this money indefinitely until we agree on a separate dispute which is much less - which they did not even bring up until they took my money. So they are in essence holding my money to ransom for a completely separate matter and refusing to provide services until in their mind it’s settled. The separate issue being that they want me to pay a month of services which I cancelled and didn’t use. Customer service is appalling, I was speaking to someone that called themselves “Ninja” (what do you expect….) and has zero sense of being reasonable. Update: Quite comical they have responded but made no comment on the fact they are still holding onto a payment I made for a service which they are not fulfilling. It’s like a company saying you owe them £5 which you disagree with, and paying them £100 for another service - they then hold onto the £100 without giving you the latter service until you pay back £5 separately. Unbelievably stupid.

Terrible after sale service Terrible after sale service. They are extremly pushy in meeting sales goals and pressure you to get Klaviyo. We switched over from Mail Chimp and the onboarding process has been a total nightmare. They promise you tech support and guidance, but after you onboard, all they say is that you can read their online instruction with minimal support. We only onboarded for a one-hour call, and after that, we had to work on the chart flows, so after we were stuck and needed more questions, no one answered. We've been waiting for months and both the sales girl and the onaboaring person do not email back. It's extremely frustrating.

i cancelled subscription but they… i cancelled subscription but they carried on charging me and they refuse to pay me back Other then that the app is way over priced and full of bugs Do your self a favour dont have anything to do with this mob of scammers