PDF, EXCEL and Retainage We are having issues with pdf files and uploading excel files since the latest update. While support did respond in a reasonable manner the response is less than helpful. WE are now supposed to tell our GC's the problem is with their pdf reader and second we are now going to have to input manually the excel spreadsheets that used to be a simple upload and we were told there was no fix for that. Last I still have no response on the issue of retainage and giving us the option of either retainage by line item or retainage by total amountbilled. As a subcontractor this is extremely important.

Issues other than features I appreciate all the features I've been using so far. There are a couple things that could be issues that aren't feature-related: -Everything generally loads slowly. -While I'm not in the conversations about why, our company has elected to use 7 licenses so far. I'm guessing this is because of the cost. Given that I have run into times when I've been unable to log in because of maxed out licenses, the cost could be considered an issue for me.

Great Customer Service! As with any software, there are glitches and hiccups, but what I like the most is that I can turn to Red Team immediately to inquire about and resolve the glitches and hiccups. We've been using Red Team for 2 years now and we are totally satisfied. There are improvements that we would like to see, but the staff at Red Team, from the top down, are open to hearing from their customers and taking our requests into consideration. Anytime there is a problem, their chat team is AMAZING to work with and issues are resolved quickly. I think Red Team is intuitive and user-friendly. Their integration with QuickBooks is seamless. If a problem does arise, again, the Chat staff is knowlegeable, friendly, and quick to find a resolution.

I would have selected 0 stars but that… I would have selected 0 stars but that is not an option. I've communicated to your team that you need to improve over the 3 months nothing has been done and no progress reports. Your product is extremely disappointing & makes the users job more difficult.

Good program RedTeam is a great program to use for construction projects. It helps bring all parties together in one place with Plans & Specs in an online Plan Room. When there is an issue with something or you need to ask for help on how to do something within the program, RT is pretty quick at responding back for the most part. I have four stars because there has been a couple of times where RT wasn't very responsive to my issue and then canceled the help ticket before the issue was resolved.