Generally good, slightly buggy UPDATE (Jul 2022): I gave a 3-star review earlier and wrote the things below because I was upset about a change. To be honest, my experience with krisp.ai has been great. Although I experience issues sometimes (why I docked one star), they're not too regular and it has good noise cancellation that works most of the time 8 Jun 2022: I'm really sad about the new change to 60 free minutes a day rather than 240 free minutes a week. It's probably a way for them to earn more money after analysing user patterns. The noise cancellation has been decent though

Terrible Customer Support Terrible Customer Support. I was a Krisp user for several years. It wasn't perfect, but the product improved over the course of 2021-2023. During this time, I switched jobs and convinced my new team to use Krisp for video recordings and client calls. In June of 2023, I was let go from that company due to an acquisition. My paid account was attached to that email, which I no longer had access to. In Nov of 2023, I received a charge for a yearly subscription from Krisp. I went onto my account and noticed that I only had the free account. I had forgotten about the account attached to my old work account. I reached out on Krisp's platform via the chatbot inquiring about the charge. I was told someone would get back to me. I forgot about it, and a few months went by. I reached out again, and this time, I emailed their support directly. We went back and forth for over a week about my different accounts, with me emailing screenshots of my bank account multiple times, providing all my information and story multiple times, and after a week of over 12 emails, I finally got them to cancel the work account, but they refused to refund any of my money for that charge. Due to this really poor customer service, I have to say I will definitely never be a Krisp customer again.

Very helpful tool Very helpful tool! It does the job of eliminating background noise on my end. Although, the software sometimes makes it a little difficult to hear the other party; their volume becomes softer and their audio becomes choppy at times (i.e., only hearing a part of a word). Otherwise, it is generally a useful tool, especially for those with neighbors who like to do karaoke during odd hours of the day or dogs barking outside your room.

This is directed at their billing… This is directed at their billing practices. I've had a reoccurring subscription as a personal user since 2019. Some point during the month of September 2022 they dropped the personal plans but continue to charge for them. My account has been downgraded to the free plan, but they kept my annual payment for the older plan.

Doesnt filter farts -