More than a decade, 0 complaints, perfection. Been a customer for more than a decade, paying customer since 5 years+ (student, so rarely use any premium services). It always works, it's fast, it's not creepy like *mail. There's no service around that has better features than fastmail, and they keep adding good stuff (masked emails). The app is fast, low in resource usage, and just plain reliable. Calendar integration is equally reliable. Support is courteous, fast, and complete (and human). You just can't go wrong with it.

One star One star - only because I can't give Zero star rating. Business class email - do me a favour. In what business is it acceptable to raise a support ticket which gets responded to 4 days later with a reply that says the issue needs to be escalated and will take another week? The only telephone number they have is a FAX machine - Come on, REALLY???? Terrible service, Non existent communication and impossible to speak to anyone, anywhere in the world ( I have tried).

Very happy with Fastmail I've used Fastmail for about two years, using my own domain there. It has worked perfectly for me. For that reason, I happily can't comment on their responsiveness to service requests. I've also had zero problems with spam. I use the iOS app and my desktop, via Thunderbird. In my opinion, the cost is reasonable for the level of service, and the comfort of not wondering what invisible way the provider is building a dossier on me.

It just works well It just works well. No drama, no uncalled for features, no downtimes, no BS. When I need support, they are helpful and fix stuff. I'm happily paying and not worrying at least about my e-mail (can't say the same about other providers of online services).

Happy private and company users for… Happy private and company users for years. Sometimes, you really get what you paid for, I am honestly and genuinely happy with FastMail, their web app (its simplicity and speed), search speed too, their stability and reliability, the multitude of settings, aliases and multiple emails... There's nothing bad I could come up with. As far as I remember, it's also an independent private company (not owned by companies, which is a plus, not a fan of giant companies creeping in and starting to control everything). Really, keep it up as until now. Only good words.