I’ve been waiting over a week just to… I’ve been waiting over a week just to receive an RMA and shipping label for a return. These days returns shouldn’t be this hard, I feel like this is still the ‘90s having to take this long. Also restocking fees and shipping fees associated with returns weren’t made aware to me at time of purchase. My box that I’m returning showed up with dented sides and now there’s the potential your company won’t take my return back because the box isn’t in “perfect condition” even though that’s how it showed up on my doorstep. Pretty antiquated policies if you ask me

Beautiful variety wrong top The vanity is beautiful but I ordered a white top, I received a marble top. Not what I wanted. It was too late to refuse and get the right top for the time of my remodel. I hope for future they re assess the orders and send the correct merchandise the customer ordered especially for the price. Otherwise the vanity is exactly what I wanted and expected in quality.

The US Bathstore always efficient and reliable The US Bathstore team was always available when called, friendly, efficient, reliable and tracked the shipment all the way till it arrived at its destination. A huge Thank You to the US Bathstore Team.

Complete scam of a store Complete scam of a store. Site offers free shipping on orders over $300. Weeks after placing my order, they sent me an email saying the item was damaged and requesting an additional $80+ for shipping from another supplier (see 'Stay Away!' review below, seems to be a standard practice), saying that this was only half of their shipping cost for such a large item (which was simply a 20 pound, 3 foot square by 2 inch thick teak bath mat) and that I should be grateful that they were going to cover half the cost.

Will never order from here again Did not ship within the ten days as promised. I called to cancel order and miraculously the order was in route. I called the freight company and the item had not been picked up from vendor. I called again to cancel and get a refund, showing that I tried to cancel before item shipped. US Bathstore refused to cancel and refund, told me to refuse order when it arrived and a refund would be issued once they received the item back. I ordered the item on 12/24 and have been going back and forth trying to get a refund. I am getting ready to go to the credit card company and file a fraud case.