MJ
GBInfinity Quality Customer Service From the moment Heidi picked up the phone, she was very welcoming, attentive and understanding. I didn’t feel rush or dismissed. She was very professional and accommodating. I explained my issue and she rectified it immediately with no hassle. I spoke to her on Monday, sent my address on Tuesday and I received my replacement on Friday, all in the same wk. I work in the field where I service my community everyday. I make sure my interactions are great & everlasting. So, I’m really big on customer service and Heidi’s was phenomenal. Which made my experience even more phenomenal. Heidi, has left the same great, everlasting impression on me. Thank you so much and I appreciate you!
John Givens
GBFar Exceeding Expectations… The Infinity team far exceeded our expectations. The white glove delivery service team were phenomenal as well. We had issues with the original chair and the company backed the warranty with a quick phone call and purchase verification. We know there are always issues, but extremely grateful when the manufacturer doesn’t hesitate to resolve the issue. We will be Infinity Massage chair people forever. This was the second chair we purchased from them and certainly got full milage out of the original. Incredible value and superb quality. Thank you for your follow up and really appreciate you and your company.
Bonnie Kotz
GBAll fixed All of a sudden the chair roller didn't work. We contacted Infinity and within a week we had a friendly and responsive technician at our house. Infiniti sent all the parts and the technician discovered it was a piece that fed the sensor. Now all is great. Kayla followed up immediately. We love our chair and happy it is fixed. Thank you Infinity
Samuel Riega
GBNate Smith was excellent in helping me… Nate Smith was excellent in helping me identify repairs for my Infinity massage chair. He went above and beyond to help identify and order the necessary parts to get my chair back on track! Thank you Nate.
Greg
GBWe have had several issues with our… We have had several issues with our massage chair. Recently we reached out and no one has returned our phone call. The chair has stopped during the manual mode when running. This has happened many times over in the past month/weeks. Foot rest is now stuck in the partially up position and something is continuing to run when machine is turned off. We had to unplug it from the wall. Feeling very frustrated with the chair and customer service.