got issues? no need for tissues! got a rare problem with router that was solved by the tech guys. Initial contact through their on line chat that was fast and effective. on a separate occasion, an on line tech conference was arranged with reminders at your convenience then walked though the issue and resolved it with a fast replacement. This service is faster, more efficient, effective than Sky or Virgin etc and treats you as a human! So if you have an issue don't reach for the tissue, just let 'em know.

After 2 days of trying to sort the… After 2 days of trying to sort the issue on getting me back up and running, After reseting the router to flash updated software (I was told to do this) Now I cannot sign into the router dashboard and the customer service is absolutely dire. They are not interested in my issue full stop. I have been polite to them no disrespect to their staff and still I am no further forward. I will look elsewhere for a better service.

Spider VPN had set up a remote session… 12/07/2020 - fault ticket opened 20/07/2020 - Spider VPN had set up a remote session with me to fix my internet issue but never joined instead of they have canceled my ticket. 23/07/2020 vpn not fixed yet, no communication with the seller, rubbish customer service, open ticket cancelled again. 23/07/2020 ticket re opened and @ received from Spider to set up an online session again, will see how it goes. 25/07/2020 Problem has been fixed after 2 weeks of waiting (UK VPN location was not working properly)

They suspended my service 3 months in a… They suspended my service 3 months in a row for non payment even though I had paid via PayPal. Each time I was forced to log a ticket and give them the payment id which took days for them to respond to. On the third time I decided to cancel and go to another provider.

It works great Thanks to SpiderVPN's Support Team, my connection troubles were fixed. I am now enjoying fast and stable traffic. Original review - 09/13/2019 : Bought a pro router package. Installed it and all was perfect. But depending on the location used, the router disconnects frequently. For example, impossible to use the Norway or Australia. Connected to Netherlands, it disconnects frequently. Connected to Italy, it is stable.