Haylee
GBGood customer service I couldn't get UltraVPN to work with a particular service, so it turned out not to be suitable for my needs. Their customer service tried to troubleshoot but they were true to their word; cancelled and fully refunded with no problems. Would gladly recommend/use for future if needs changed.
Sina
IRThanks for your Support Super easy to use, very user friendly and definitely worth the money. connection was fast and strong. strongly recommend. Also very good customer support Thanks from Iranian people with love.
B. Erdogan
DEGreat forthcoming customer service Great forthcoming customer service. I subscribed to Ultra VPN, but unfortunately while testing noticed that some cities I needed are not included yet. Cancelled the subscription, trusting on the 30-day money back claim. Cancelled the package before the 30 days, but didn't know that I needed to get in touch in a separate email. Contacted them and got a really great customer service. I received timely replies and Gabriel processed the refund. Thanks much and I look forward to subscribing. It was so far the best tool compared to the others.
DeeDeeification
DEThis company is absolutely horrible and… This company is absolutely horrible and I would not recommend them. Once I had already paid for their services, it was determined that they did not provide VPN services for television viewing. In light of trying to cancel their services well within the 30-day trial period, this did not happen. Finally, I was able to speak to a representative, but unfortunately it was after the 30 days and all the rep could do was recommend that I use the service with other mediums. I live overseas and only needed it for watching TV. I work in an electronics store and I will definitely recommend to my customers that any other company is more reputable!
Michael
GBRefund I subscribed to UltraVPN but unfortunately it didn't work in certain locations. I contacted them to cancel my subscription, when I eventually gave them the correct information about my account they refunded me the next day. Excellent customer service who went above and beyond to help me. Very satisfied with their overall service.