Never regretted signing up long ago I remember 6 years ago looking at the signup page: "what? why is there a monthly fee for a DNS provider?" I signed up anyway and have relentlessly recommended DNSimple to all my devops-friends since then. Their product is clearly not for beginners, such as GoDaddy - which is good, because I skip all the marketing and bloated interfaces. But they also managed to hit the sweet spot in usability to make it way more comfortable than Route 53. The Team at DNSimple does one thing and they do it WELL. Over the years I had to interact with their support team every now and then (concerning features, difficult configurations and technical questions, API usage) and I always had direct, helpful interaction with the most wonderful people. It's a niche company, but in that niche, everybody (at least in the Ruby and Terraform world) knows them. I simply trust these people to take care of our domains.

Dnsimple support I had a couple of questions regarding my dns records. Once I contacted dnsimple support, they responded fairly quickly and they were able to answer the two questions that I had. I'm happy with the reassurance they gave me regarding the questions.

I was not able to access my account I was not able to access my account. All my company emails were not working due to DNS issue. No customer care number to reach out.

Best DNS Hosting Company by far If you want no-nonsense DNS hosting, don't look anywhere else. You'll get simple and transparent pricing plans, a clean and intuitive web interface, a comprehensive API to automate your workflows, and excellent customer support by representatives that actually work for the company and understand the technology. I've noticed that some users seem to be confused about why they would have to pay monthly service fees for a DNS product. For me it's actually the other way around—when a company offers free DNS hosting I wonder how they pay their networking and compute bills (hint: they either do the old bait and switch or sell you overpriced domains). The team constantly updates the product with new features, but I trust them to not lose sight of their core competency: managing domain names and DNS records, which they do exceedingly well. We are a customer of DNSimple since 2013 and have never been let down.

Really great customer service! Really great customer service! I spoke to 2 women, Carla and Stephanie both of them provided me with easy to follow instructions when I was stuck. Bear in mind I know NOTHING about domains, websites etc, so I was struggling along! They honestly both made it very easy for me to follow. Thank you, it made for a much calmer experience!