Account suddenly "cancelled" after 3 years EDIT: Since there's no option to reply and they accused me of doing something illegal, which they know it's not true. They have nothing constructive to respond. Since we're talking about illegal activity maybe you can explain why are you claiming to be a Swiss company while in reality you are not registered in Switzerland?? Neither as a company or a branch. No such company has been ever registered at the Tax Office either. Why are you misleading your customers? What are you trying to achieve by this? Why there is no contact details to your company anywhere? Why on other part of the webiste you claim to be Spanish?? So is it Spanish or Swiss? Make up your mind :)) Or maybe better just be honest. The original review: I've been their customer for 3 years. I used it to backup my pictures mostly. No issued until now. I logged in few days ago to see that my account's status is "cancelled". They didn't inform me about it, they didn't try to contact me, didn't offer refund. Just cancelled and ignored. As per their own terms and conditions they should send me an official note and send refund within several days. They didn't do any of that. I opened the ticket and was told to "send id". This is also not in their ToS. They literally took my 3 years of data hostage. This is probably the most unprofessional company in the industry. Customer service is not professional and Terms and Conditions are not respected. I strongly don't recommend trusting them with any data.

Hostiso's server are fast, but support is subpar Hostiso's server are fast, it's true, but their tech support is not the greatest. I've been working in IT for over 20 years, and while I'm not a seasoned linux admin, I'm reasonably fluent with basic and intermediate issues and solutions. I ask good questions and provide useful info for reference, and I get short and unhelpful answers, sometimes with a dose of attitude. I'm used to working with Dreamhost, where they are focussed on customer service & helping me solve the problem, which Includes explaining things if It seems like I don't understand their proposed solution... With Hostiso, I frequently get the sense that their techs are annoyed that they have to help and just want me to stop bothering them. I once had to hound them for the better part of an entire weekend to finally investigate throughly enough to realize that there was, in fact, a problem at their end... even thought I provided multiple pieces of evidence that my site was intermittently down. My client was BEYOND frustrated, and I had to eat the cost of that weekend, because a simple domain/namserver migration shouldn't require a 3 solid days of troubleshooting. I never experienced that in over 20 years of setting up domains/sites.

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