Front

1455 Market Street, 94103, San Francisco, United States
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4.25
Based on 20 Reviews

5

60.00%

4

25.00%

3

5.00%

2

0.00%

1

10.00%
About Front

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/

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Brian
GB

As a developer working with Front As a developer working with Front, the tool has been extremely useful and Front provides a lot of power tools in their API and in their Plugin. It's not perfect by any means, but Front is a pretty good product with great potential. Our team uses Front as means to send and receive emails; the ability to tag users and have conversations outside of the email conversation is pretty neat. They should really open source their Typescript Types so developers can use them in their plugin. It'd be even nicer if they open sourced their Plugin SDK.

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NFuller
GB

Our team loves the feature of tagging… Our team loves the feature of tagging each other in an email so that we can discuss it internally without having to forward the email. All of the comments, attachments, etc are right there in the email trail. The calendar functionality has improved as well. We can share our calendars so we know when a teammate is available for meetings.

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Brooke
GB

Excellent Tool for Keeping Specific… Excellent Tool for Keeping Specific Teammates Up-To-Date. Love how easy it is to collaborate with co-works & teammates in one thread. Current suggestions: 1. The ability to merge a Discussion thread with an Email thread. (I've been asking for this one since we started using Front a few years ago.) 2. An editable bubble or note area on the side where a summary of long threads could be entered. And then have the bubble or note keep moving to the bottom of the thread.

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Dru
GB

Time Saver of the Ages Can't believe I didn't know about this platform sooner. I've worked in several industries where you deal with high volumes of calls and this is the best program I've ever used. Doesn't matter if you have more experience with Outlook or Gmail, this is the best of both worlds and on steroids.

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Liz
GB

Conversation mode makes us :( Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it forces it into "conversation" mode which means all emails are aggregated into one thread. So it makes it difficult to follow the separate conversations. For reference- we send emails to large amounts of users on BCC. So it's one email to a bunch of individual people who will individually respond.

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