Absolutely excellent product Absolutely excellent product, and in as much as I can tell at the moment (I've used it three times with customers so far) is completely free. I now use it instead of my paid-for licence for Teamviewer which is now subscription-only and far too expensive. I use Helpwire for ad-hoc remote suppoert of Windows PCs, and it's really good. very simple to use - send the other end a link, which when they chick on it connects them strainght to me - no numbers and stuff, the link is customised and unique to connect them to me. It asks for their permission each time, and if they give it, I can see their screen and move/click their mouse, and type. I haven't tried file transfer yet, or admin access to the reote computer, but I believe they are possible. And that's it - simple, easy, and straightforward. I guess It's not easy so write a remore access program that works in such an uncomplicated and apparently easy way, so well done Helpwire. I shall keep using it unless something happens (e.g. it stops being free) to stop me.

Review to HelpWire's It is really a easy remote control platform it features are really easy you can leart it very easy the customer care support of the company is very good

Help Wire is a free desktop support… Help Wire is a free desktop support application for your PC, Mac, and Windows Desktop. This dedicated remote software helps you deliver lightning-fast remote support to your clients whether you are a small business owner or a mid-sized business owner. This free desktop support application has great features like Key Remote-Control Tools at Hand that provide good customer support at any time anywhere supporting a total customer-oriented solution. These essentials include built-in support chat, file transfer, and multi-monitor support that provides a seamless experience in messaging your client at the hand of keeping the communication history, now the files can be sent directly to the client's remote desktop using a remote session that avoids the file hosting services. All these features can cater to a larger clientele for your business, bringing more flexibility. This application brings easiness in providing support to clients if the same issues occur in your computers simultaneously. This free desktop application has a hassle-free registration process that comes with a free account and ensures security for your session with industry-recognized authentication methods but it misses out on giving mobile support.

Helpwire Enables Easy remote support Helpwire Enables Easy remote support The install is seamless (on both Windows and Mac), and using a link to establish the connection works very well, I don't have deal with communicating complex passwords - just use the link from ME (your trusted source) and we get connected. Easy and it works very well! This is my GO-TO app now for remote support.

Assist Elderly Relatives I use Help Wire to assist my wife's elderly relatives with their computer issues. They reside in FL and I was not able to assist them as much as they needed via telephone only. Help Wire provides me the ability to assist them "Hands ON" virtually. That is a welcome and phenomenal improvement! Thank You Help Wire.