To whom it may concern To whom it may concern. Samantha has kept up with me just as I asked, and she has also represented your company very well. While I have not entered into an agreement with your company to this point, I do feel very positive about it given the help and info Samantha provided me. She has been pleasantly persistent and never pressing. Therefore, I kept engaging with her in discussions about your company. Jason Cole,

I have been very well coached through… I have been very well coached through the entire process, from signing up and getting my login information, to being walked through the quoting process, and then troubleshooting through my learning curve. I have appreciated the professionalism and patience, along with the knowledge of the product from Samantha Zace. She is an excellent support representative to have on my side. Also, she is just a very pleasant person judging from her voice over the phone. Thanks so much to Samantha!

Fantastic Customer service experience I have been a Life/Health, and P&C agent for the last 7 years. Recently I decided to open up my own agency, Kevin Rodriguez was and has been amazing throughout my entire process with Bolt Access. His great customer service and followed up has made this so much easier then I ever imagined.

Excellent services from Samantha Samantha was very helpful through the training. I learned a lot from her to how use the portal . She is so knowledgeable and her expertise is so great! I'm very happy to get know Samantha first when I called Bold Access when I decided to start up my own independent insurance agency. Samantha is a great asset to Bold Access organization. Thank you, Samantha very much for such a great service and help. James A. Almay, MBA, CRM / President; CEO Almay's Insurance Agency, LLC CA Licenses: 6003471; 0E84465

REFUSING TO CANCEL MY AGENT ACCOUNT REFUSING TO CANCEL MY AGENT ACCOUNT. I'VE REQUESTED CANCELLATION NUMEROUS TIMES. They aren't worth S. On hold for 20 MINUTES+, numerous emails sent to SUPPORT, they even PHONE SCREEN. My advice to agents is to avoid this place at ALL COSTS, THEY JUST WANT 250/M FOR NOTHING. THE WEBSITE WAS SUBPAR AND BRIGHTFIRE WORKS WITH THEM.... ONLY WANTING MORE AND MORE MONEY BUT NOT HELPING THE BOOK TO GROW IN ANYWAY. ITS A SCAM. SCAMMING AGENTS AND CUSTOMERS. ALSO, IN CERTAIN STATES, THEY DON'T EVEN HAVE COVERAGE UNLESS THE PERSON IS "PRIME"... THERES NO CARRIERS FOR SUBPRIME, BUT YET YOU PAY A PREMIUM FOR THIS SUBPRIME SERVICE!!! STAY AWAY.