A 101 in Customer Expectations The support staff replied very swiftly to my mail (despite me not being a client yet) and answered my question very easily and without feeling like was being belittled. They told me that the question I had, is something that they are working on and unfortunately cannot currently give me a date for the fix. This is the type of honesty that I personally appreciate from a company, they aren't trying to sell me an idea, they're stating it like it is.

Fastest response time of any tech… Fastest response time of any tech customer service team I've ever worked with. Simple, straight-forward and responsive.

Great value. Easy to Use I purchsed a YAMM subscription for mail merging emails for a one time project for my organization last year. The product is easy to use and the instructions are very clear. The response is very fast. I did not realize that the purchase automatically sets up for auto-renew. We do not need the service at present. When I saw the auto-renew charge, I contacted YAMM and asked for a refund. No Problem! Refund sent. Actual emails written by real people, with very fast responses. If we ever need to use mail merge for emails again, I will definitely resubscribe to this product.

Easy to use, works perfectly! Easy to use, works perfectly! YAMM is one of the best mail merge softwares our team has used. It is extremely easy/straightforward to learn, the functionality/features are exactly what you need (e.g. being able to CC additional recipients, sending a reminder email to the same recipients, etc), and the customer service is quick and helpful!

4+ years of using YAMM were a dream! Myself and the Student Enterprise team used YAMM for 4+ years. It offered us the perfect solution to our needs in sending and tracking the analytics of email campaigns. Their customer support is fantastic and always happy to help out. I can highly recommend YAMM for other SME businesses or those in the education sectors. We only stopped using YAMM after being moved from Google's ecosystem over to Microsoft's services. Thank you for developing such a fantastic service YAMM.