Rep was not honest Was told this was the only internet available whatsoever at a new home. EarthLink it was,and paid $80 for nothing, I found a fiber internet that had speeds we required. Canceled order before receiving equipment but still had to pay.

RUDE Customer Service I never leave reviews unless I feel like it's well deserved. That being said... I called to inquire about getting services. In the middle of the conversation something told me to google their reviews. (Since I've never heard of this company.) I read so many BAD reviews after BAD review. We got to the part of getting my information. I told the gentleman I was at work and left my debit card in the car, I will call him later. To be honest I forgot all about calling him back as I kept reading more horrible reviews about terrible customer service. Kind of Ironic after today... The following morning, I received a call from the same gentleman. He wanted to finish adding services at my new address. I apologized and told him I went with Hughes net literally 10 minutes before he called. This man went off on me telling me I made a huge mistake. He could have offered me a better deal etc. So Rude!! He said I should have called him back like I said I would. He was treating me like I owned him this sale. Do yourself a favor and find another provider.

The customer service is outstanding willing to help go to all odds and to make sure you are taking care of thank you very much for your service Outstanding service very kind very helpful willing to go to all ours and willing to be your friend in this process of trying to buy a home taking their personal time to help appreciate all there help

On 4-22-24 I called the number for… On 4-22-24 I called the number for Zochnet 877-866-7770 at12:58 PM to give them my new bankcard number to use for autopay and was connected to Ms Shadane and I told her I was trying give Zochnet my new Bank card number. She is trying to help me since phone line hangs up when pressing 4 so I pressed 3 to speak to someone. Hooked me up with Earthlink at $54.95 Here it is after 10 PM on 4-27-24 and still no service with EarthLink

He was very polite He was very polite, professional and kept me informed every step of the way. Very funny too that’s a plus for me