customer
GBBuggy and no support help I topped up my plan and my eSIM broke. Removed it and restarted my phone but it wouldn’t let me reinstall for some reason (kept getting errors) so I tried to reach out for support only to find your websites certificate expired which meant I couldn’t access it at all in Safari. Gave up and just did a charge back with my credit company and enabled AT&Ts international plan… Edit: Absolutely LOVE the canned response from their support team. I have screenshots of the error I received trying to re-add the eSIM (followed their instructions exactly) and the error about their certificate expiration, so yea… absolutely garbage response from their team, their product is just whack.
KJ M
PHVery reliable Worked from the moment I stepped outside the plane until I left. Speed was okay. A little expensive compared to local options but I'd gladly pay the premium for the ease of use and convenience. Coverage was good for the most part except for one or two times when 5G wasn't available and it had to fall back to an LTE connection - but that was not their fault as those are mostly remote locations or very underground. Will use again next time I go on a trip outside the country.
NS
NLDecent Very convenient and easy to set up. However, the used data does not seem very accurate as I barely used any data but it still decreased with 4 GB (out of 10 GB). The app also keeps logging me out when I want to check how much I have left. Next time I would consider using another provider which has unlimited data
Matty Yang
GBIt was a little complicated but the service and support team were great It was a little complicated getting the service set up for our phones. We weren't aware that we had to pay off our phone first before being able to utalize this service. Also, it was confusing linking up the eSim to our phones. However, nonetheless after getting it all set up, it worked amazing. The support team was very helpful in refunds and setting everything up.
Irina J
GBTrip to Europe I had a great experience with this eSim service. I used it in Iceland and Austria. The cost is very reasonable and the connection is outstanding. I will use it again for all my future trips.