Poorly handle process…very dissatisfied I communicated with a few customer service agents handling my case. It went from average to horrible.The experiences I had with one of them was not acceptable. Brandon Yoshimura customer service skills were so bad he needs serious training or get another job. The communication I had with David Lopez wasn’t clear and his email to me explaining the reasons he was recommending not to back after the first attempt was not acceptable. I paid for three attempts, and just bc Marti Melillo had a tantrum, they decided to leave the document and take pics. That was NOT ACCEPTABLE. I had to demand that the server to go back and to follow my instructions written on your questioner. You have a question asking will the person being serve try not to be served my answer was YES. The server should have been ready to handle that situation. Then Brandon gets involve with his lock of empathy and makes the entire issue about him and blaming me of not being professional and rude. It is not for me to be professional, he is the one to know how to handle difficult situations. He was projecting his lock of skills on me. That was NOT ACCEPTABLE. The entire communication process from David Lopez email to me Friday recommendation of not going back to Brandon Yoshimura not handling his poor skills was NOT ACCEPTABLE. If I am asked to pay for services and request to pay for those services ahead of time , then I expect the job to get done without having to stress of how the job gets done. The server should have known ahead of time, Marti Melillo was going to refuse to accept the documents. The entire process was poorly handle. At least the last person that email was polite and I received the affidavit after a very stressful process.

Money wasted...job not done correctly. Well the entire cost was lost due to the fact that the documents were delivered to his mother not to the actual plantiff. Wich is what my state Az requires so i spent money for a job that wasnt completed accuratly so 256.00 as I paid for rush service wasted. You would think a company who is multijurisdictional would know the requirements of the states they are working despite cross jurisdiction.

One Source make this process to have… One Source make this process to have someone served very simple. He was very responsive to all emails. I hope I never have to use them again but I would recommend them.

First experience was successful. First experience was successful. This was my first time needed apostilled documents and the timeframes given by the government agencies were extremely long, too long for my purposes. It was great to find reference to this service online. I guess they aren´t the cheapest, but everything was handled so quickly, carefully, and accurately that I got everything I needed back within a week. Quite a difference from the >3M I was expecting using the usual routes!

They did exactly what they said they would do I needed a document from California in under a week. To send in by mail had at least a 4 week turnaround. These guys delivered and communicated throughout the whole process. 5 day turnaround. Very happy.