Bad News Bad News: If you have to move to other service provider you don't get credit for partial service. They charge you for full month. If you call them for credit, they will remind you that you signed for it. They are cheater.

Horrible Customer Service Horrible Customer Service I been with Verizon for 12 years now, back in January they raised me yet once again so I decided to just get WiFi service for streaming. After agreeing to 300/300mbps for 49.99 with auto pay, free equipment and a 200$ gift card for being a long time customer. I now just realized they been charging me for only 50/50 mbps, rental fees and no 200$ card. Also they informed me once I called them that they will not honor the 49.99 for autopay cause I’m using a credit card which wasn’t what was stated. The customer service reps are horrible, the supervisor was no better so now I just signed up with Optimum for the 300/300 for 40$ with autopay including the use of credit card should I want to use that option, free equipment and free month to start. Bye bye Verizon #problemSolved

Awesome! My customer service rep, Miquel, or Q was nothing short of great. Coming from Comcast, I already expected better customer service, but Q was better than that. He was funny, responsive and very full of knowledge. He answered any question I had. Hope he gets a promotion or something!

I bought triple bundles from Verizon… I bought triple bundles from Verizon and paying $158 monthly and my friend is paying around $79 for same bundles. I called there customer service but no luck because I am existing customer and this offer is for new customers. Doesn’t make any sense.

Do your homework Do your homework. Once I got with this bundle I counted down the days I would be able to leave. Customer Service sounds like they are reading from a script.